FAQ
Welcome to the BROADLANEGLOBAL FAQ page. Here you’ll find answers to common questions about our lighting products, orders, shipping, returns, and customer support. If you need further assistance, please contact us at support@broadlaneglobal.com.
1. Products & Orders
What types of products does BROADLANEGLOBAL offer?
BROADLANEGLOBAL specializes in lighting solutions designed to complement a variety of interior styles. Our selection may include pendant lights, wall lights, decorative fixtures, and other contemporary lighting products. Please refer to individual product pages for current availability and specifications.
How can I place an order?
Browse our online store, select the product you wish to purchase, choose any available options, and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.
Can I change or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible at support@broadlaneglobal.com. Changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.
How can I make sure a product is right for my space?
Review the product description, dimensions, materials, installation requirements, and technical specifications before ordering. If you have questions, contact our support team before making your purchase.
2. Shipping & Delivery
Where do you ship?
We currently ship to addresses within the United States only.
How long does delivery take?
Orders are typically delivered within 3–5 business days. Delivery times may vary depending on the destination, product availability, and carrier conditions.
How much does shipping cost?
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available. If you need help locating your order, email support@broadlaneglobal.com with your order number.
What should I do if my order arrives damaged?
Please contact us as soon as possible at support@broadlaneglobal.com. Include your order number, a description of the issue, and clear photographs of any visible damage so we can review the situation.
3. Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery. Products must meet the conditions outlined in our Refund and Returns Policy. Please review the policy before requesting a return.
How do I request a return?
Email support@broadlaneglobal.com with your order number and the reason for your return. Our team will provide instructions in accordance with our return policy. Please wait for return instructions before sending any item back.
When will I receive my refund?
Approved refunds are processed within 7 business days. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
Can I return a product that I no longer want?
Eligible unwanted-item returns are accepted within the 30-day return period, subject to the conditions stated in our Refund and Returns Policy.
4. Payment & Security
What payment methods do you accept?
Available payment methods are displayed at checkout. Please review the options provided before completing your order.
Is my payment information secure?
Payments are handled through the payment options available on our website. Please review our Privacy Policy for more information about how personal information is handled.
5. Lighting & Installation
Do your lighting products include bulbs?
Bulb inclusion varies by product. Check the individual product description for details about included bulbs and compatible bulb types.
Are your lighting fixtures dimmable?
Dimming capability depends on the specific fixture, bulb, and electrical setup. Check the product specifications to confirm whether dimming is supported and whether a compatible dimmer is required.
Are installation services included?
Unless explicitly stated on the product page, installation services are not included. Follow the manufacturer’s instructions and use a qualified electrician whenever professional installation is required.
How do I clean and maintain my lighting fixtures?
Care requirements vary by product and material. Follow the manufacturer’s care instructions, and always switch off the power before cleaning a lighting fixture.
6. Customer Support
How can I contact BROADLANEGLOBAL?
You can reach our customer support team by email:
Email: support@broadlaneglobal.com
Phone: +1 505-528-5177
Business Address:
BROADLANEGLOBAL LLC
421 West Broadway, Suite 302 #900
Council Bluffs, IA 51503
United States
What information should I provide when contacting support?
Include your order number, the email address used at checkout, and a clear explanation of your question or concern. For product issues, photographs may also be helpful.
Still Have Questions?
We’re here to help. Contact us at support@broadlaneglobal.com, and our team will be happy to assist you.
Thank you for choosing BROADLANEGLOBAL.