Return & Refund Policy

At BROADLANEGLOBAL, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our Return and Refund Policy below for information about return eligibility, refund processing, and how to request assistance.

1. Return Period

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the conditions outlined in this policy. We recommend contacting our customer support team before returning any product.

2. Return Eligibility

To be eligible for a return, items should generally be:

• In their original condition.
• Unused and undamaged, except where the item arrived damaged, defective, or incorrect.
• Returned with their original packaging and included accessories, where reasonably possible.
• Accompanied by proof of purchase or an order number.

Certain products may be ineligible for return where permitted by applicable law. Any applicable exclusions will be communicated to customers before purchase.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

3. How to Request a Return

To request a return, please email us at support@broadlaneglobal.com with the following information:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Photographs of the item, if it arrived damaged, defective, or incorrect.

Our support team will review your request and provide instructions on how to proceed.

Please do not send products to our business address without receiving return instructions from our team.

4. Return Shipping Costs

For returns involving a change of mind or other non-defective items, customers may be responsible for return shipping costs, where permitted by applicable law.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

Any applicable return shipping charges and instructions will be communicated before the return is completed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us at support@broadlaneglobal.com as soon as reasonably possible.

Please include your order number, a description of the issue, and clear photographs where applicable.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, return, or refund, subject to applicable law.

6. Refund Processing

Once your returned item has been received and inspected, where a return is required, we will notify you of the outcome.

Approved refunds will be processed within 7 business days of approval.

Refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please contact us for assistance.

7. Exchanges

If you would like to exchange an item, please contact our support team at support@broadlaneglobal.com.

Exchange requests are subject to product availability and the applicable return conditions. If an exchange is unavailable, we will explain the available options.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched. However, cancellation cannot be guaranteed once an order has entered processing or has shipped.

If your order has already shipped, you may need to follow our standard return procedure.

Nothing in this section affects any cancellation or other rights provided by applicable law.

9. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for return, including products that have been used or damaged through customer misuse.

Any specific exclusions will be disclosed on the relevant product page or communicated before purchase.

This policy does not exclude returns, refunds, or other remedies required by applicable law for defective, damaged, misdescribed, or incorrectly supplied products.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our customer support team.

Business Name: BROADLANEGLOBAL
Business Address:
421 West Broadway, Suite 302 #900
Council Bluffs, IA 51503
United States

Email: support@broadlaneglobal.com

Phone: +1 505-528-5177

We appreciate your business and are committed to providing helpful customer support throughout your shopping experience.