Terms of service
Last Updated: October 28, 2026
OVERVIEW
Welcome to BROADLANEGLOBAL! The terms “we,” “us,” and “our” refer to BROADLANEGLOBAL. These Terms of Service govern your access to and use of our online store, website, products, and related services (collectively, the “Services”).
Our online store is powered by Shopify, which enables us to provide our online shopping experience.
These Terms, together with the policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms carefully before using our website or purchasing products. By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have the consent of a parent or legal guardian where required by law.
To access certain features or place an order, you may be asked to provide information such as your name, email address, billing information, payment details, and shipping address.
You agree that all information you provide is accurate, current, and complete and that you are authorized to provide it.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account. You must notify us if you believe your account has been accessed without authorization.
You may not sell, transfer, or assign your account to another person without our permission.
SECTION 2 – OUR PRODUCTS
BROADLANEGLOBAL offers lighting products and related accessories designed for a variety of residential and interior applications.
We make reasonable efforts to display product descriptions, images, colors, dimensions, materials, and specifications as accurately as possible. However, colors and appearances may vary depending on your screen, device, and settings.
Product images are provided for illustrative purposes unless otherwise stated. Please review individual product descriptions and specifications carefully before placing an order.
Lighting products may differ in bulb compatibility, voltage requirements, wattage, dimming capability, installation requirements, and included accessories. Customers should verify these details on the relevant product page before purchasing.
We reserve the right to update product descriptions, correct errors, discontinue products, or limit quantities where permitted by law.
We do not guarantee that every product will be available at all times.
SECTION 3 – ORDERS
When you place an order through our website, you submit an offer to purchase the selected products.
We reserve the right to accept or decline an order where permitted by applicable law. An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance unless expressly stated.
An order may be subject to cancellation if there is a pricing error, a product is unavailable, payment cannot be authorized, or information necessary to fulfill the order is inaccurate.
If we need to cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Please review your order carefully before completing your purchase. Once an order has entered processing or has shipped, cancellation or modification may no longer be possible.
Purchases are subject to our Return & Refund Policy.
SECTION 4 – PRICES AND BILLING
All prices are displayed in the currency indicated on our website or at checkout.
Prices, discounts, and promotions may change without notice. The price charged for a product will generally be the price displayed at the time the order is placed, subject to correction of errors and applicable law.
Any applicable taxes, shipping charges, or other fees will be displayed at checkout before you complete your purchase.
Promotional offers may be subject to additional terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will apply to the extent of the conflict.
You agree to provide accurate and current billing, payment, and contact information.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges for your order.
We reserve the right to correct pricing or billing errors and to cancel affected orders where permitted by law. If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.
SECTION 5 – SHIPPING AND DELIVERY
BROADLANEGLOBAL currently ships to addresses within the United States only.
Our estimated delivery timeframe is 3–5 business days. Delivery estimates are not guaranteed and may vary depending on the destination, product availability, carrier operations, weather, holidays, and other circumstances beyond our reasonable control.
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Where tracking information is available, it will be provided after your order has been dispatched.
Customers are responsible for providing accurate and complete delivery addresses. Incorrect or incomplete address information may cause delays or failed delivery attempts.
If your order is delayed, tracking information is unavailable, or your shipment appears to be lost or damaged, please contact our customer support team.
For additional information, please review our Shipping Policy.
Nothing in these Terms limits any rights or remedies available to you under applicable law concerning delivery, damaged products, or undelivered orders.
SECTION 6 – RETURNS AND REFUNDS
We accept eligible return requests within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
Customers should contact our support team before returning any product and follow the return instructions provided.
For eligible returns, the customer may be responsible for return shipping costs where permitted by applicable law. Different arrangements may apply to products that arrive damaged, defective, or incorrect.
Approved refunds are processed within 7 business days of approval. The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
For full details about eligibility, return procedures, and refunds, please review our Return & Refund Policy.
Nothing in these Terms excludes or restricts any consumer rights that cannot legally be excluded or restricted.
SECTION 7 – INTELLECTUAL PROPERTY
Our Services, including text, graphics, logos, images, product descriptions, design elements, and the selection and arrangement of website content, may be owned by BROADLANEGLOBAL, its licensors, or other rights holders and may be protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, display, or commercially exploit protected website content without authorization from the relevant rights holder.
Nothing in these Terms grants you a license to use any trademark, copyright, or other intellectual property belonging to BROADLANEGLOBAL, Shopify, or any third party.
Third-party trademarks and product names remain the property of their respective owners.
SECTION 8 – OPTIONAL TOOLS
Our Services may provide access to tools or features offered by third parties that we do not own or control.
These tools may be provided on an “as available” basis and may be subject to separate terms and privacy policies.
Your use of optional third-party tools is at your own discretion. Please review the applicable provider’s terms before using these tools.
Any new features or tools added to our Services will also be subject to these Terms unless otherwise stated.
SECTION 9 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily imply endorsement. We do not control and are not responsible for the content, policies, availability, or practices of third-party websites.
If you access a third-party website, you do so at your own discretion. Please review its terms and privacy policies before providing personal information or making a purchase.
Questions or concerns about third-party products and services should be directed to the relevant third party.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Our online store is hosted by Shopify, which provides the platform that enables us to offer our Services.
Purchases made through our store are transactions between you and BROADLANEGLOBAL. Shopify provides the underlying commerce platform but is not the seller of products purchased from our store solely by hosting the website.
To the extent permitted by law, Shopify is not responsible for products sold directly by BROADLANEGLOBAL or for transactions between you and our business.
Nothing in this section limits any rights you may have under applicable law.
SECTION 11 – PRIVACY POLICY
Your use of our Services is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and shared.
Because our store is hosted by Shopify, Shopify may process personal information relating to your use of our Services to operate and improve the platform.
Information you provide may be shared with Shopify and service providers, including payment processors, shipping providers, and other partners, as necessary to operate our store, process payments, and fulfill orders.
Please review our Privacy Policy for further information about how your personal information is handled.
SECTION 12 – FEEDBACK
If you submit reviews, suggestions, comments, or other feedback to us, you grant BROADLANEGLOBAL a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.
You represent that you have the necessary rights to submit the feedback and that it does not violate another person’s rights or applicable law.
You must not submit false, misleading, unlawful, abusive, defamatory, or infringing content.
We may moderate or remove feedback that violates these Terms or applicable law where appropriate. We are not obligated to publish or respond to every submission.
SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors and update information when necessary.
If an error materially affects an order you have placed, we will take reasonable steps to notify you and resolve the matter in accordance with applicable law.
Nothing in this section permits us to disregard obligations that apply to an accepted order under applicable law.
SECTION 14 – PROHIBITED USES
You may use our Services only for lawful purposes. You agree not to use our Services:
- For any unlawful, fraudulent, or malicious purpose.
- To violate applicable federal, state, or local laws.
- To infringe the intellectual property or other rights of any person.
- To harass, threaten, abuse, or harm others.
- To submit false, misleading, or deceptive information.
- To transmit spam, unauthorized advertising, malware, or harmful code.
- To impersonate another person or misrepresent your identity.
- To interfere with the operation, security, or availability of our Services.
- To collect personal information from other users without authorization.
- To access our systems through unauthorized means or circumvent security measures.
- To use automated systems to access or extract information from our Services in a manner that violates applicable law or these Terms.
We may restrict or suspend access to our Services where reasonably necessary to protect our store, customers, or systems, subject to applicable law.
SECTION 15 – AUTOMATED ACCESS
Automated software, agents, bots, or other tools may not access or interact with our Services in ways that violate these Terms, applicable law, or restrictions communicated by us.
Where automated access is permitted, the software must not misrepresent its identity, circumvent security measures, bypass access restrictions, or interfere with the proper operation of our website.
We may implement technical measures to manage automated traffic and protect the availability and security of our website.
SECTION 16 – TERMINATION
We may restrict or terminate your access to our Services where permitted by law, including when we reasonably believe that you have violated these Terms or used our Services unlawfully.
Termination does not remove obligations or liabilities that arose before termination.
Provisions that by their nature should continue after termination, including those relating to intellectual property, feedback, disclaimers, limitations of liability, indemnification, and governing law, will survive to the extent permitted by law.
SECTION 17 – DISCLAIMER OF WARRANTIES
Information provided through our Services is intended for general informational purposes. Although we aim to keep it accurate and up to date, we do not guarantee that all information will always be complete, current, or error-free.
To the extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.
We disclaim warranties that may lawfully be disclaimed, including certain implied warranties of merchantability and fitness for a particular purpose.
Product-specific warranties, if any, may be described in the product documentation or provided by the relevant manufacturer.
Nothing in these Terms excludes or limits warranties or consumer rights that cannot legally be excluded or limited under applicable law.
SECTION 18 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, BROADLANEGLOBAL and its service providers will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from your use of our Services where such exclusions are legally permitted.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot legally be waived or limited.
Your statutory consumer rights remain unaffected.
SECTION 19 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless BROADLANEGLOBAL and its service providers from third-party claims, liabilities, and reasonable expenses arising directly from your unlawful use of our Services or your material violation of these Terms.
This provision does not apply to the extent a claim results from our own negligence, misconduct, breach of these Terms, or circumstances where indemnification would be prohibited by law.
We will provide reasonable notice of any claim for which indemnification is sought, subject to applicable law.
SECTION 20 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.
The remaining provisions will continue in effect to the extent they remain valid and enforceable.
SECTION 21 – WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with the policies referenced herein, constitute the agreement governing your use of our Services, subject to mandatory legal requirements.
If any provision conflicts with a right or protection that cannot legally be waived, the applicable legal requirement will prevail.
SECTION 22 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by law.
We may assign or transfer our rights and obligations in connection with a business reorganization, merger, acquisition, or sale of assets, subject to applicable law.
SECTION 23 – GOVERNING LAW
These Terms are governed by the applicable laws of the State of Iowa and the relevant federal laws of the United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your state of residence apply.
Any dispute will be handled by a court with appropriate jurisdiction, subject to applicable law and any non-waivable consumer rights.
SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right to update or modify these Terms by publishing a revised version on our website, subject to applicable law.
Any material changes will take effect on the date specified in the updated Terms or in a notice provided to you where required.
Your continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us using the information below.
Business Name: BROADLANEGLOBAL
Business Address:
421 West Broadway, Suite 302 #900
Council Bluffs, IA 51503
United States
Email: support@broadlaneglobal.com
Phone: +1 505-528-5177
Our customer support team is available to assist with questions about our store, products, orders, and policies.
Thank you for choosing BROADLANEGLOBAL.