Shipping policy

At BROADLANEGLOBAL, we aim to deliver your order as safely and efficiently as possible. Please review our Shipping Policy for information about our shipping areas, estimated delivery times, order processing, and tracking services.

1. Shipping Area

We currently ship within the United States only.

At this time, we do not offer international shipping.

2. Order Processing and Delivery Time

Our estimated delivery time is 3–5 business days.

Delivery times are estimates and may vary depending on product availability, your delivery location, carrier operations, and circumstances beyond our control, including:

  • Severe weather conditions
  • Carrier delays or disruptions
  • Public holidays
  • High seasonal demand
  • Remote delivery locations

Orders are processed as promptly as possible. Additional time may be required during busy periods or when unexpected delays occur.

3. Shipping Costs

We offer free standard shipping on orders delivered within the United States.

If any additional shipping charges apply, they will be clearly displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, the email will include tracking information so you can monitor your shipment’s progress.

Please allow some time for tracking information to become available after your order has been shipped.

5. Delivery Address

Please ensure that your shipping address is accurate and complete before placing your order.

BROADLANEGLOBAL cannot guarantee successful delivery if incorrect or incomplete address information is provided.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped.

6. Missed Deliveries

If delivery cannot be completed, the carrier may:

  • Leave the package in a safe place, where appropriate.
  • Leave a delivery notice with further instructions.
  • Attempt redelivery.
  • Take the package to a local carrier facility or designated pickup location.

Please follow the carrier’s instructions to arrange redelivery or collection when necessary.

7. Damaged, Missing, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, contains missing items, or includes an incorrect product, please contact our customer support team within 48 hours of delivery, where possible.

To help us resolve the issue, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of any damage or incorrect items, where applicable.

Our team will review your request and work with you toward an appropriate resolution.

8. Delivery Delays

Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including severe weather, carrier disruptions, public holidays, or unexpected increases in order volume.

If you experience a significant delay with your shipment, please contact our customer support team for assistance.

9. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us using the details below.

BROADLANEGLOBAL

Address: 421 West Broadway, Suite 302 #900, Council Bluffs, IA 51503, United States

Email: support@broadlaneglobal.com

Phone: +1 505-528-5177

Our customer support team will be happy to assist you with questions regarding your order and delivery.

Thank you for shopping with BROADLANEGLOBAL!